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Terms & Conditions that Protect Your Account

When you open an account with ubosport 365, you're entering into a straightforward agreement about how your wallet, gameplay and withdrawals work.

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ubosport 365 Terms & Conditions that Protect Your Account
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Reach Our Terms Support Team

Have a question about your account terms, withdrawal rules or payment policy?

Live Chat Available 08:00–23:00 Indonesia time, seven days a week.
Email Support Send term inquiries to [email protected]. We reply within 4 hours during business hours.
In-Account Messages Log in to your ubosport 365 account and check the Messages section for policy…
DATA & SECURITY

How We Protect Your Information Under Our Terms

Our terms define how we collect, store and protect your personal data during account signup and gameplay.

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS transfer is encrypted end-to-end.

Identity Verification

Before your first withdrawal, we verify your ID via a selfie scan and document check.

Cookie & Tracking Rules

We use functional cookies to keep you logged in and track gameplay for fraud detection. Marketing cookies are optional.

Withdrawal Holds

If we flag a withdrawal for review (unusual amount, new bank account, velocity spike), we hold it for up to…

Session Timeout

For security, your session automatically logs out after 30 minutes of inactivity on desktop, 15 minutes on mobile.

Data Deletion Request

To request full account deletion and data purge, email [email protected] with 'Account Deletion' in the subject.

Your Terms & Conditions Questions Answered

We've gathered the questions we hear most often about our terms — account ownership, withdrawal rules, payment changes and data rights. Each answer covers exactly what our terms say so you know where you stand.

No. Our terms state that your account is for your personal use only. Sharing credentials is a breach of your account agreement and may result in suspension. If we detect shared access, we'll lock the account pending investigation. Each person must open and manage their own account.

You can withdraw at any time — there's no playthrough requirement in our terms. However, if a promotional credit has been attached to your deposit, it may have its own term conditions. Check your account Promotions tab to see if any active promo carries a playthrough rule before you request a withdrawal.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within 1–2 hours after verification. Bank transfers may take 2–4 hours. We process withdrawals 08:00–22:00 Indonesia time on weekdays. Requests submitted after 22:00 or on weekends are queued for the next business day.

Our terms state that we can update policies, but we must notify you 14 days in advance via email and in-account message. You can review changes in your Messages section. If you disagree with new terms, you may close your account before they take effect. Continued use means you accept the updates.

We collect your name, email, phone number, ID details and payment information during signup. This data is retained for seven years after account closure for regulatory and dispute purposes. You can request a data export or deletion anytime by emailing [email protected] with your account ID and a description of your request.

Our terms allow account recovery via email or phone verification. Click 'Forgot Password' on the login page, and we'll send a reset link to your registered email. If you can't access that email, contact live chat (08:00–23:00 daily) with your account ID and photo ID. Players in Semarang and Makassar reach support with no delay.

Our terms do not set a daily deposit cap, but individual payment providers (DANA, OVO, GoPay and QRIS) have their own transaction limits. Check with your provider for maximum amounts. If you hit a provider limit, you can use another payment method or split deposits across multiple transactions.

Related Pages

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