Privacy policy questions answered
Only you (via your dashboard) and our internal compliance team (to verify transactions and prevent fraud). Payment processors like DANA, OVO, GoPay and QRIS can see transaction details as part of their settlement process, but not your account balance or game activity.
Your personal details are deleted within 30 days. Transaction records are kept for 7 years for regulatory purposes, but your name and contact information are removed from our active systems. You can request final data export before closure.
Cookies keep you logged in across sessions and remember your VIP Baccarat or Fortune Rabbit table preferences. Session cookies expire when you close your browser. You can clear cookies in your browser settings without affecting your account or withdrawal eligibility.
Account access depends on local law in your jurisdiction. We ask for location information during registration. If you move, update your profile in Settings > Personal Info. Support can clarify eligibility for your specific region.
DANA, OVO, GoPay and QRIS connections are encrypted via SSL. We do not store your full bank details or card numbers — payment processors handle that. Each deposit is verified and logged separately in your transaction history.
Yes. Go to your account dashboard, select Privacy & Data, then choose Export My Information. We compile your profile details, deposit and withdrawal records, and deliver the file within 5 business days at no cost.
No. Game studios like Evolution Gaming (live tables) and Pragmatic Play (slots) never receive your personal details — only game outcome data. We do not sell your email or phone number to any third party for marketing purposes.
